| Company
Name: University of Bath |
| Job
Location: Bath |
| Job
Status: Full Time |
Job
Description :
This is an exciting opportunity for someone with a background in or passion for IT support, to join a small, experienced service desk team working in a fast paced and varied environment, providing first line IT Support to the whole university community, rectifying faults, providing advice and fulfilling service requests, you will also help to develop our knowledge base and help guides and contribute ideas to improve processes across the service desk.
You will provide sympathetic advice to customers on their IT queries, remaining calm under pressure, and where possible resolving their request at first contact. Ensuring phone calls and other communications are handled in a customer friendly and professional manner and are recorded appropriately in our call management system using clear written communication.
Requirements
You will be highly motivated with excellent communication skills, a proactive approach to customer service and essentially the ability to work as part of a close-knit team. Ideally you will have experience of working on a busy customer-facing service desk as well as providing both telephone and remote support, some experience with basic hardware repairs would also be beneficial.
Skills
You will possess a broad understanding of a range of hardware and software and be familiar with a range of operating systems (including mobile devices) and be looking to further develop your skills in all areas of IT support. Whilst you will be working as part of a small team you will also be expected to work alongside colleagues from other IT teams in support of their areas and when liaising with second and third line teams from across DDaT and so excellent team working skills are essential.
For an informal discussion about this role, please contact Sherilyn Elmes, Service Manager (Service Desk) by email: s.r.elmes@bath.ac.uk
The University of Bath’s Digital, Data and Technology department is responsible for the efficient delivery of IT and digital services and is coordinating a technology modernisation programme in order to meet future needs and challenges. In a fast paced, agile environment, you'll help us build new capabilities and deliver real technology change, faster and more effectively than ever as we support the realisation of the University’s core mission to deliver world-class research and teaching, educating our students to become future leaders and innovators, and benefiting the wider population through our research, enterprise and influence.
What we can offer you:
We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award.
A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require.
We offer:
a very generous employer contributory pension scheme;
generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
an excellent reward package that recognises the talents of our diverse workforce;
able to offer you a very generous employer contributory pension;
a wide wange of personal and professional development opportunities.
Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.
We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff. |
Job Requirements/
Application Instructions:
Please submit your application via our website - https://www.bath.ac.uk/jobs/CH9070
|
| Salary:
Charlotte Harris22847 to 26341 |
|
| Contact: |
| Phone: |
| Link: https://www.bath.ac.uk/jobs/CH9070 |
| Address: |
Charlotte Harris
University of Bath
University of Bath
Bath
BA Bath
|
|
More Listings from University of Bath |
| |
|
|
Disabled Workers
Newsletter
Keep up-to-date by subscribing to our eNewsletter. (you can un-subscribe at anytime)
|
|
|
Browse:
Sponsors